Q. Will you place ads on my site?
A. No, we will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. Paypal payments only at the moment (with PayPal, you CAN pay using a credit card)
Q. Are your server's Unix, or NT?
A. Our servers are running Ubuntu 18.04
Q. Do you allow adult sites?
A. Yes, we allow adult sites.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel.
You can view documentation about CPanel found here.
You can see a demo of CPanel here.
Q. Can I pay monthly?
A. Yes, you may pay monthly, quarterly, semi-yearly, and yearly.
Q. Can I host friends?
A. Yes, you may host your friends, if your package includes sub-domains.
Q. How long does it take to setup my account?
A. Your account will be setup automatically within 15-30 minutes of ordering.
Q. Are there any hidden costs, or setup fees?
A. No (Please note though, there is a $10 setup fee on all Business Accounts)
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.
Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
Q. How do I create email accounts?
A. To create an email account login to your control panel and click Mail, once inside the mail area, click on Add/Remove/Manage Accounts.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put "mail.yourdomain.com (or the extension you chose: ie. .net, .org, etc.) "
Q. Where do I go to check my emails using my browser?
Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel, and create a subdomain to go to the address you just copied.
Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.
Q. What version of PHP are you using?
A. Our servers automatically stay up to date with the most recent stable PHP version
Q. What version of PERL are you using?
A.Our servers automatically stay up to date with the most recent stable PERL version
Q. What version of MySQL are you using?
A.Our servers automatically stay up to date with the most recent stable MySQL version
Q. How do I get the 30 day money back?
A. Simply log into your client area, and select Cancel Acct next to the domain you wish to cancel hosting for. Please send a comment from the contact us page as to why you are canceling, so we may better serve you and others in the future.
Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted from your PayPal account.
Q. How do I stop billing?
A. If you wish to close your account simply log into your client area, and select Cancel Acct next to the domain you wish to cancel hosting for.
Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.
Q. How do I purchase a private ssl from you and what type is it?
A. Please email to do so.
Q. Whats the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it. Please email us for more information.
Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.
Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.
READ THIS BEFORE SETTING UP A SUBDOMAIN!
To create a sub domain, cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.pppwh.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name. "forum.aol.com" is a subdomain. "www.forum.aol.com" is not a subdomain.
Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.
READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.A. There are three fields cpanel asks for when creating an addon domain:
1. "New Domain Name:"
You will put in the newdomain.com do not put www in the name!
2. "Username/directory/subdomain Name:"
This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!
3. "Password:" fill in any password you want here.
Q. Help I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain is your cpanel, when in fact it is an addon domain.